Who we are

Our website address is matrixeh.com. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, services, and communications, including SMS/MMS messaging.

1. Information We Collect

1.1. Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.

An anonymized string (hash) created from your email address may be shared with the Gravatar service to check if you are using it. Gravatar’s privacy policy is available here: Automattic Privacy Policy.

Once your comment is approved, your profile picture will be publicly visible along with your comment.

1.2 Media Uploads

If you upload images to our website, please ensure they do not contain embedded location data (EXIF GPS). Visitors can download and extract such location data from images.

1.3 Cookies

We use cookies for site functionality, including user logins and content preferences:

• Comment Cookies: If you leave a comment, you may opt-in to saving your name, email, and website in cookies for convenience. These last one year.
• Login Cookies:
  • Temporary login cookies determine if your browser accepts cookies.
  • Login session cookies last two days, and screen preference cookies last one year.
  • If you select “Remember Me,” your login persists for two weeks.
  • Logging out removes login cookies.
• Editing Cookies: If you edit or publish an article, a cookie is saved in your browser (expires after one day).

1.4 Embedded Content from Third-Party Sites

Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content from external sites behaves as if you visited that site directly.
These websites may collect data, use cookies, and monitor your interaction, especially if you have an account on their platform.

2. How We Use Your Data

We collect data to:

Enhance website functionality and improve user experience.
Facilitate user logins, comments, and form submissions.
Send communications, including SMS/MMS messages.
Monitor security and prevent fraud.

3. SMS/MMS Messaging Policy

3.1 How We Use SMS/MMS Messaging

If you opt-in to receive text messages from us, we may use SMS/MMS to:

• Provide updates related to your inquiries, transactions, or support requests.
• Send important notifications regarding our services.
• Share promotional or marketing materials, where permitted by law.

3.2 SMS/MMS Opt-In and Consent

By providing your mobile number and opting in via our website form, you agree to receive SMS/MMS messages from Matrixeh. This consent is not required for purchasing any products or services.

To ensure transparency, our opt-in form includes:
✅ Brand Name: Matrixeh
✅ Consent Checkbox (or equivalent confirmation):

• Users must explicitly agree before receiving text messages.
  ✅ Message Disclaimer:
• “Message and data rates may apply.”
  ✅ Help Instructions:
• “Text HELP for help.”
  ✅ Opt-Out Instructions:
• “Text STOP to unsubscribe.”
  ✅ Message Frequency:
• “You will receive a maximum of [X] messages per [week/month].”

3.3 How to Opt-Out of SMS/MMS Messages

• You can unsubscribe at any time by texting STOP.
• After unsubscribing, you will receive one final confirmation message.
• To re-subscribe, you may need to opt-in again via our website.

4. Who We Share Your Data With

We do not sell, rent, or trade your personal information.
However, we may share information with:

• Service providers (e.g., SMS/MMS messaging providers, spam detection services).
• Regulatory authorities (if required by law or to protect our website).
• Your authorized contacts (if you request information to be shared).

If you request a password reset, your IP address will be included in the reset email.

5. Data Retention

• Comments & Metadata: Retained indefinitely for spam prevention and moderation.
• User Profiles: Registered users can edit or delete their information at any time, except usernames.
• SMS/MMS Opt-In Data: Stored securely to maintain consent records.
• Account Data: If an account is deleted, we retain necessary records for legal compliance.
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6. Your Rights Over Your Data

You have the right to:
✔ Request an exported file of your personal data.
✔ Request deletion of your data (except for legal retention requirements).
✔ Withdraw SMS/MMS consent by opting out.

For requests, please contact us at support@matrixeh.com.

7. Where Your Data Is Sent

• Comments may be processed by an automated spam detection service.
• SMS/MMS messages are sent via third-party providers complying with industry standards.

8. Security & Compliance

We implement security measures to protect your data, including:
🔒 Encryption of sensitive data.
🔒 Secure authentication for user accounts.
🔒 Regular security audits to maintain compliance.

We comply with applicable privacy laws, including:

• TCPA (Telephone Consumer Protection Act) – Ensuring proper SMS/MMS consent.
• CAN-SPAM Act – Governing commercial messages.
• GDPR (if applicable) – For users in the EU.

9. Updates to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page, and significant updates may be communicated via email.

Last Updated: February 12th 2025